You can check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.

WHAT ARE THE RECOMMENDED SYSTEM REQUIREMENTS?

Bizzabo officially supports Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported. If possible, we recommend using a device with the above-listed browsers. We also recommend you disable all pop-up blockers and ad-blockers as they might interfere with the session broadcasting. Here are a few more specifics:

   • Windows 10, Windows 8 or 8.1, Windows 7, Chrome, Firefox, and Edge, Computer or laptop with Intel Pentium 4 processor or later that is SSE2 capable and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3

   • Mac OS X, macOS 10.9 or later, Chrome and Firefox, Intel processor 64-bit and 512 MB of RAM

   • ADDITIONAL SYSTEM REQUIREMENTS

   • DETAILS ON THIRD-PARTY COOKIE CONSENT

THE SOUND IS COMING OUT OF A DIFFERENT DEVICE THAN I WANT. WHAT CAN I DO?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

THE OUTPUT DEVICE I WANT TO USE ISN’T SHOWING UP.  HOW CAN I FIX THIS?

First, check the physical connection to your device, by either unplugging and reconnecting your physical headphones or toggling Bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device.

On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change the output device.

On a Mac, visit System Preferences > Sound to choose your output devices.

MY DEVICES ARE CONNECTED PROPERLY, BUT I CAN’T HEAR ANYTHING!

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting, etc. have been closed prior to starting the session.

IF I HAVE TROUBLE ACCESSING A SESSION WHAT SHOULD I DO?

You can follow the instructions listed here in the ATTENDEE TROUBLESHOOTING GUIDE.

Note: The Broadcast button will go live 2 minutes before the start of each session.